Faq about email address verification service
Frequently Asked Questions
- I have purchase 10 USD to my account balance, but it is 0 USD.
- Can I increase account balance from PayPal, Webmoney?
- I have purchase 100 USD, but my verification rate not changed, where is my discount?
- Do you have some service for email sending?
- Can I purchase some emails list?
- How I can be sure that my emails list will be safe, not shared or not used for mailing?
- Do you have any sort of trial?
- If I will purchase 10 USD and will verify 1000 emails, can I use rest of money for some future verification?
- I already verify file with 100,001 emails, but "emails verified" in my account is 83,000 , why?
- I have open report in text editor and it's looking broken.
I have purchase 10 USD to my account balance, but balance stay to be 0 USD.
It can happens when:1) your order in PayPro billing's approve queue, sometimes it can take up to one hour, but as usually it's working instant. We can do nothing with it, you can wait or write to PayPro support.
2) your order was rejected by PayPro billing, and your money was refunded. As usually it's when your location and location of your plastic card is different. You can write to PayPro support and ask to approve order.
Can I increase account balance from PayPal, Webmoney?
Yes you can change payment method on order page.I have purchase 100 USD, but my verification rate not changed, where is my discount?
We have two type of discounts discount per verifed emails and custom discount.If you hope to get discount just after account balance purchase - we talking about "custom discount".
Custom discount can be set for your account only if you going to verify big list of emails, so contact us.
Do you have some service for email sending?
No, My-Addr Project do not linked with email sending and have no services for it.Can I purchase some emails list?
No, My-Addr Project do not sale/resale/share any email lists.How I can be sure that my emails list will be safe, not shared or not used for mailing?
My-Addr Project created not yesterday or week ago, we working with email verification starting from 2008 and already trusted by lots of our customers. We never use emails from our free/non-free tools for something other except verification.Our reputation us very important for us, so you can do not worry about your emails.
Do you have any sort of trial?
We have not trial, you can purchase 10 USD and try our service, if verification results will be incorrect - we will refund money.If I will purchase 10 USD and will verify only 1000 emails, can I use rest of money for some future verification?
Sure! But do not wait 3 years, because everything changing around.I already verify file with 100,001 emails, but "emails verified" in my account is 83,000 , why?
Some part of emails, from your file, marked as "unknown", so you do not pay for such emails.Our system counting only emails that you pay for, so "emails verified" is number of emails with status "ok" or "fail".
I have open report in text editor and it's looking broken.
Do you using "Notepad"? Some Windows text editors can display file as broken. Try to use "WordPad" editor.If you will re-save report in WordPad it will work fine in "Notepad".