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Lastest news:
15 June 2018
Improved patterns for sub-statuses, percent of unknowns will be a little lower.
06 June 2018
Improved syntax handling for hotmails.
26 May 2018
Improved handling for "dead" servers.
25 May 2018
Uploaded file and related reports will be deleted automatically after 30 days or after click to "delete" button.
13 Apr 2018
We getting more "unknown" results from yahoo than usually, working on this.
12 Apr 2018
Added processor for speed up re-verification for "little" files.
11 Apr 2018
Fixed problem with bulk processing (when all new files was marked as "incorrect"). We apologize for that and decreasing price for bulk processing to 50% until 18 Apr.
04 Feb 2018
Bulk processing will be stopped for 30 minutes, because of maintenance. [done]
02 Feb 2018
Fixed endless re-verification for msn.fr emails.
09 Oct 2017
Bulk processing was very slow today (because of problem with dc), fixed.
25 Sep 2017
Some files was delayed after verification, fixed.
12 Sep 2017
Perfomance issue was fixed.
08 Sep 2017
Service is overloaded because of issue with DC, we working on it.
15 Aug 2017
Increased processing speed for "little" files.
02 Jul 2017
Improved processing for private domains that hosted by office365.
13 Jun 2017
We regenerated reports for files that was finished 1-2 days ago but with empty reports.
09 Jun 2017
Fixed bug with file canceling when file already taken by parser.
30 May 2017
Speed up of emails re-verification.
19 May 2017
Fixes for yahoo verification.
23 Apr 2017
Bulk processing: "pause" button was added.
04 Apr 2017
New SSL certificate for email-verify.my-addr.com and api.my-addr.com was not recognazed by some browsers, fixed.
21 Mar 2017
Major speed up and decreasing number of "unknown" results. "Bulk processing" queue continue to contains lots of files, it will take some time until files will be finished.
19 Feb 2017
Improved handling for some domains that will a little decrease % of unknown results.
04 Feb 2017
Fixes for "Get file info with API" documentation.

Faq about email address verification service


 

I have purchase 10 USD to my account balance, but balance stay to be 0 USD.

It can happens when:
1) your order in PayPro billing's approve queue, sometimes it can take up to one hour, but as usually it's working instant.
We can do nothing with it, you can wait or write to PayPro support.
2) your order was rejected by PayPro billing, and your money was refunded. As usually it's when your location and location of your plastic card is different.
You can write to PayPro support and ask to approve order.
 

Can I increase account balance from PayPal, Webmoney?

Yes you can change payment method on order page.
 

I have purchase 100 USD, but my verification rate not changed, where is my discount?

We have two type of discounts discount per verifed emails and custom discount.
If you hope to get discount just after account balance purchase - we talking about "custom discount".
Custom discount can be set for your account only if you going to verify big list of emails, so contact us.
 

If I will purchase 10 USD and will verify only 1000 emails, can I use rest of money for some future verification?

Sure! But do not wait 3 years, because everything changing around.
 

PayPro billing company declined my order for no reason

You need to know - this is not fault of My-Addr Project! We just receiving balance notifications from billing in automatic mode.
Your order can be declined, because they afraid of fraud. You can contact our support with your order id and we will ask they to approve your current or next order.
 

Do you have any sort of trial?

Yes, sometimes we can add some money to your balance and you can verify low number of emails just for testing and pay nothing.
Pls not that we have no "unlimited" trials for week/day/hour, we can provide trial only for fixed number of emails.
 

Can I purchase some emails list?

No, My-Addr Project do not sale/resale/share any email lists.
 

Do you have some service for email sending?

No, My-Addr Project do not linked with email sending and have no services for it.
 

I can't understand your prices, how many I need to pay?

You can just log in into your account and upload your file into our free tool, and you will get approximal price for processing.
 

How I can be sure that my emails list will be safe, not shared or not used for mailing?

My-Addr Project created not yesterday or week ago, we working with email verification starting from 2008 and already trusted by lots of our customers.
We never use emails from our free/non-free tools for something other except verification.
Our reputation us very important for us, so you can do not worry about your emails.
 

I already verify file with 100,001 emails, but "emails verified" in my account is 83,000 , why?

Some part of emails, from your file, marked as "unknown", so you do not pay for such emails.
Our system counting only emails that you pay for, so "emails verified" is number of emails with status "ok" or "fail".
 

I have open report in text editor and it's looking broken.

Do you using "Notepad"? Some Windows text editors can display file as broken. Try to use "WordPad" editor.
If you will re-save report in WordPad it will work fine in "Notepad".
 

I want to know what emails from my list are valid/invalid, what is "unknown" emails?

When we starting our verification service we think that there are only valid and invalid emails too, but it was mistake.
For example, you coming to Mike's shop and asking "do you have red paper?" but he answer you "sorry, we closed bye!".
Mike did not say you any information about red paper, so when your friend will ask you "so you was near Mike's shop, do they have red paper?"
What you will answer?! Yes? No? We decide that our service will be honest and will told you "unknown" for emails that unable to verify for some reason.
We do not take money for emails marked as "unknown".
 

"ok_for_all" substatus understanding

We will try to explain in on example. You come to shop, and asking "do you have Windows Vista?", they answer you "yes, sure",
you asking again "do you have Windows 7?", they answer you "yes, we have", you asking "do you have Windows FE 64 bit?", they answering "yes".
But you know that Windows FE 64 bit is not created by Microsoft, so they deceive. Do you will trust that they have Windows Vista and Windows 7?!
Probably no! There are some SMTP services that receive emails to any address, as usually it means that there is emails redirect to other SMTP
or letter come to internal queue where recipient will be checked and you can will get bounce. We marking emails from such servers as "ok_for_all".
Because they ready to receive email to any address, but nobody know that happens with such email after.
 

I pay money for know is valid email or not! But not for some strange statuses in my report "smtp_protocol","attempt_rejected"...

Look like you download "detailed" report that was created only for advanced customers who need to know "why email is invalid?".
You need to download "all" report that contains only "ok","fail","unknown" statuses.
 

What emails I need to use from report for my mailing?

There are three ways for mailing:
1) use "all" report, and take "ok"+"unknown" emails
2) use "detail" report, and take "ok"+"ok_for_all"
3) use only "ok" emails

You need to use way 1) if all "really alive" + "possible alive" + "possible dead" (except "really dead" emails) emails must receive your letter,
or use 3) if only emails verified as "alive" must receive you letter.
 

I getting bounces when using your "ok" emails

You have 30 days for email us with list of bounced emails. We will return money for bounced emails if it was fault of our service.
You also need to know that bounces can be result of pure reputation of your sender or email just was "disabled/deleted" by email provider.
Pls note that if you sending emails to support - you agree that we will use verification letter for completely check bounced emails.
 

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